FAQ's and terms

Filming or photography, is not permitted, and will result in removal at the next break
We hold the right to withdraw individual tickets (providing a full refund), at any time, at our discretion (this is a rare event)
We hold the right to change venue, at any time, within 30 minutes travelling distance of the booked venue
We do not provide accommodation for international attendees, and are not affiliated with any third party accommodation providers
By purchasing a ticket you 'opt in' to important email communication (oslersroom@gmail.com) about the course (period ends 2 months post course)
By purchasing a ticket you 'opt in' to relevant emails from our app remarxs.com (remarxs@gmail.com) - opt out via the initial email sent to you

I did not receive confirmation of my booking
A ticket will have been automatically sent to you on payment. If this did not happen, it is because an incorrect email address was entered, or because this is in your junkmail folder. Please message us on oslersroom@gmail.com or facebook.com/oslersroom with your email address and we will forward this on. If the course is soon, and you have not heard back from us, please bring your bank statement as proof of payment. 9/9/2019 Update: there is a lag in our ticketing distribution system - please allow the ticket 24 hours to arrive in your inbox.

Cancellations policy
Cancellations incur a £10 administrative fee*. 100% fees when cancelling < 4 weeks to course*

Ticket transfers
You must adhere to the following for this to be valid
Forward your course ticket to oslersroom@gmail.com and cc the new student
The email subject must be:
Ticket transfer [course name] [old student name - as on the ticket] to [new student name - as on university ID]
We hold the right to reject ticket transfers to certain individuals, at our discretion. Therefore, the ticket transfer is only confirmed once you recieve a reply from us which will say 'transfer confirmed'

*Why is there an administrative fee and cancellations policy
For each cancellation we incur a charge through our payments provider, and administrative time in registration database and accountancy admin. Lecture theatre venues are expensive and difficult to find within 4 weeks notice. Therefore if many students were to cancel this leaves us with an unsustainable business model. Therefore, there can be no exception to this policy.

Venue information
Birkbeck University of London, Malet St, Bloomsbury, London WC1E 7HX
Nearest station: Russell square
Date: Refer to individual course page
Time: 08.30 - 5.00

I forgot to provide my university email address
University email addresses used to be required for Osler's Room courses, but are no longer necessary as we have included additional layers of security within our bookings and registration process.

Any other questions?
No problem! Please personal message us via the facebook page: www.facebook.com/oslersroom.